Design and Implementation: We designed the project to improve employee engagement through a better understanding of the end-to-end processes and prepared the organization for the proposed changes. Using our hands-on approach, we worked alongside Credential management to ensure smooth implementation of the new processes.
Development of a Management Toolkit: Our Business Process Improvement team worked with executives to develop a comprehensive management toolkit with Key Performance Indicators (KPIs) to measure success.
The project had a significant impact on the organizational culture of the participating departments, particularly through deepening the level of active management and reinforcing Credential’s core values. The management toolkit allowed managers to measure processes in real-time and foster a culture of continuous improvement.