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TransLink


Location
British Columbia, Canada
Industry
Transportation
Company Profile
TransLink is Metro Vancouver's regional transportation authority. The company is responsible for regional transit, cycling and commuting options as well as Intelligent Transportation System programs. Services are delivered through operating companies. TransLink share responsibility for the Major Road Network (MRN) and regional cycling with municipalities in Metro Vancouver. TransLink the first North American transportation authority to be responsible for the planning, financing and managing of all public transit in addition to major regional roads and bridges.
Solutions
CAPEX, OPEX
Software
.NET, SharePoint, K2 blackpearl, SmartForms
Users
6,900 staff members
Scope & Complexity
TransLink operates a large, multi-modal and fully integrated transit system in the Metro Vancouver area, serving a wide range of customers and diverse constituents and stakeholders. To keep this complex transit network in a state of good repair and for future growth in the region, TransLink manages a capital program exceeding $250M per year. More than 250 capital requesters, reviewers and approvers — including project implementation groups and operating subsidiaries — make for a capital portfolio of some 125 concurrent capital projects under challenging financial constraints. Staff at all levels of the company — from administrative support personnel to executive and board members — collaborate on all aspects of the capital project lifecycle: initiation, capital approvals, change management, purchasing, capitalizations, invoicing and closeout. Almost 100 new capital projects or change proposals are submitted annually for consideration and approval. There are also approximately 2,000 purchase order requisitions and 25,000 invoice submissions that need to be processed every year.
TransLink

Manual processes and reliance on paper documentation were leading to delays, lack of visibility and an increased risk for lost information. Staff reported too many manual steps in the capital request process, and Dietmar Doerschlag, assistant manager of business technology services and project manager for the solution initiative, observed a lack of process governance and a lack of accountability. TransLink wanted to ensure pieces of work didn’t fall behind and that bottlenecks were being identified and addressed. TransLink’s objective was to increase efficiency across its large enterprise, raising both the transparency of the process and the accountability of everyone who takes part in it. But with no consistent document version control and no central repository for completed documents, collaboration across the enterprise in a virtual team environment was extremely challenging for project managers and sponsors. Significant manual effort was spent re-entering various data points across multiple disparate systems, which led to data entry errors, lack of automatic validation and long cycle times. No “single version of the truth” existed, and project managers spent considerable time having to “walk documents around” for approval.

Dynamic Management Solutions, a trusted K2 Partner in Vancouver, collaborated with TransLink throughout the initiative and designed, built and deployed 11 highly complex K2 applications that automated the entire capital project lifecycle — from project initiation to closure. Cathy McLay, CFO and executive vice president, TransLink Finance and Corporate Services, sponsored the project, in which the following K2 applications were deployed.

• Capital development: capital approval in principal submissions, capital approval in principal authorizations, specific project approvals, project change authorizations

• Capital asset cost control: asset capitalizations, capital project closeout

• Purchase order requisitioning

• Supplier management: supplier performance reviews, corrective action request management

• Invoice submission

• Progress draw payments

These applications not only reduced the overall cycle time per process but also created a collaboration portal and document repository by taking advantage of TransLink’s existing SharePoint platform.

The solutions integrate with TransLink’s line-of-business systems (e.g., an automatic funding check with the accounting system), provide extensive capabilities to report on process bottlenecks, allow users to quickly and efficiently view the status of a particular submission, and support collaboration through easy-to-use e-forms. Through new administrative consistencies, centralization, improved reporting and process integration, TransLink expects to save more than $330K in the first year and every year after. The ongoing financial and collaboration benefits of the Enterprise Capital Process Workflow System are expected to be significantly larger than the initial one-time and ongoing costs. The custom solution streamlines TransLink’s process, brings together all operating entities and unifies hundreds of people. “With K2, documents are automatically routed, which reduces processing time and prevents information from being misplaced,” said Sergio Del Piccolo, partner at Dynamic Management Solutions. “Duplicate data entry has been eliminated and process governance enforced. The solutions we implemented will be a win for TransLink and their customers.”